Request & triage
Structured intake, priority rules and routing that cut noise before work starts.
Platform
Two journeys. One ops layer.
FM clients and engineers work in Notfall with tailored views, aligned on the same operational truth.
Product journeys
Choose the view that fits you
Two main experiences in Notfall, the FM client desk and the field engineer journey.
FM Clients
Run demand, SLAs and teams
The FM desk centralises tickets, matching, analytics and approvals, without losing context across channels.
1Triage
Priority, site, trade.
2Assign
Top-5 matching.
3Track
SLAs and signals.
4Close
Validated evidence.
Planning & SLA
See risk before escalation
Trade load and SLA compliance, the FM desk analytics view.
- SLA breaches in real time
- HVAC / Plumbing / Electrical split
- Prioritise before overflow
Engineers
Clear jobs, evidence and less admin
The engineer journey: invitations, field procedures, evidence capture and close-out, mobile-ready.
1Receive
Offer or counter.
2Accept
Clear rate and duration.
3Execute
Guided procedures.
4Prove
Photos and sign-off.
Dispatch
Offers, counters, on site
Accept une invitation, négocier le tarif, partir sur site, le flux ingénieur Notfall.
- Blue offer / amber counter-offer
- Estimated amount and duration visible
- Less admin back-and-forth
Modules
The full ops cycle, one layer
Dispatch & SLA
Match the right engineer or supplier, track commitments, and escalate with context.
Evidence & audit
Photos, procedures and sign-offs packaged into an auditable trail for every job.
Outcomes & finance
Link completed work to commercial outcomes without spreadsheet gymnastics.
PPM & planned work
Keep reactive and planned maintenance in one cadence across the estate.
Integrations
Connect CAFM, identity and messaging so Notfall sits where teams already work.
Explore the platform live
See modules configured for your operating model.